Welcome to Utritionist (“we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website, services, and subscription meal plans. By accessing or using our platform, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Services Provided
- Personalised meal plans based on user preferences and inputs.
- Grocery lists, pantry tools, and nutritional information.
- Access to recipes and related content.
We do not provide medical, nutritional, or health advice. For personalised medical or dietary concerns, consult a qualified professional.
2. Accounts & Eligibility
- You must be at least 18 years old to create a paid account.
- You agree to provide accurate information and keep your account details up to date.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
3. Subscriptions & Billing
- Subscriptions are billed via Paddle, our payment processor.
- By starting a subscription, you authorise Paddle to charge your selected payment method on a recurring basis (monthly or yearly as per your plan).
- You may cancel anytime from your account dashboard; cancellation takes effect at the end of the current billing period.
- Unless required by law, fees are non-refundable.
4. Acceptable Use
- Do not share your account outside your household.
- Do not resell, copy, or redistribute our content without permission.
- Do not use the service for unlawful, harmful, or fraudulent purposes.
5. Intellectual Property
All content, branding, and technology on Utritionist are our property or licensed to us. You may not reproduce or distribute them without written consent.
6. Disclaimer & Limitation of Liability
- Utritionist is provided “as is” without warranties of any kind.
- We are not responsible for inaccuracies in nutritional data or outcomes from following meal plans.
- To the fullest extent permitted by law, our total liability is limited to the amount you paid for your subscription in the 12 months preceding any claim.
7. Termination
We may suspend or terminate your account if you violate these Terms or misuse our platform.
8. Governing Law
These Terms are governed by the laws of South Africa, without regard to conflict of law principles.
9. Privacy Policy
We value your privacy and are committed to protecting your personal data.
- We collect information you provide during sign-up, quiz completion, or payment (e.g. name, email, preferences).
- Data is used to personalise your meal plans, manage your account, and improve our services.
- We do not sell or rent your data to third parties.
- Payment information is processed securely by Paddle; we do not store full card details.
- You may request to view, update, or delete your data at any time by emailing hello@utritionist.com.
For full details, please visit our Privacy Policy page (link when live).
10. Refund Policy
Because Utritionist provides digital, instantly accessible content, all subscription fees are non-refundable once a plan has been generated or accessed.
Refunds may be considered only in exceptional cases where:
- A duplicate payment occurred due to a technical error; or
- You were charged in error for a plan you did not access.
To request a refund, contact hello@utritionist.com within 7 days of the transaction. Each request will be reviewed individually.
11. Changes to Terms
We may update these Terms, Privacy Policy, or Refund Policy from time to time. Material changes will be communicated through the site or email. Continued use after changes means you accept the updated Terms.